1. Information We Collect
We collect information you provide directly to us when you:
- Contact Us: Name, email address, phone number, and message content
- Book Services: Personal details, event information, address, and payment information
- Visit Our Website: IP address, browser type, device information, and usage data
- Social Media: Information from your social media profiles when you interact with us
- Photography/Videography: Images and videos captured during our services
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide photography and videography services
- Communication: To respond to inquiries and provide customer support
- Booking Management: To process bookings, payments, and scheduling
- Marketing: To send promotional materials and updates (with your consent)
- Portfolio: To showcase our work (with appropriate permissions)
- Legal Compliance: To comply with legal obligations and protect our rights
- Website Improvement: To analyze usage and improve our website experience
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Payment Processing: With payment processors to handle transactions securely
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfer: In case of merger, acquisition, or sale of business assets
- Consent: With your explicit consent for specific purposes
4. Photography and Video Content
- Usage Rights: By booking our services, you grant us permission to use images/videos for portfolio and marketing purposes
- Social Media: We may share selected content on our social media platforms
- Opt-out: You can request to opt-out of portfolio usage at any time
- Client Privacy: We respect your privacy and will not share personal/intimate moments without permission
- Third Parties: We do not share your content with third parties for commercial purposes without consent
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: All sensitive data is encrypted during transmission and storage
- Access Control: Limited access to personal information on a need-to-know basis
- Secure Storage: Data is stored on secure servers with regular backups
- Payment Security: We use secure payment gateways that comply with industry standards
- Regular Updates: Our security measures are regularly reviewed and updated
- Staff Training: Our team is trained on data protection and privacy practices
6. Data Retention
- Contact Information: Retained for 3 years after last contact
- Booking Data: Retained for 7 years for business and legal purposes
- Payment Information: Retained as required by financial regulations
- Photos/Videos: Retained for 6 months post-delivery, then archived with client consent
- Website Data: Analytics data retained for 2 years
- Marketing Data: Retained until you unsubscribe or request deletion
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing of your personal information for marketing purposes
- Withdrawal: Withdraw consent for data processing at any time
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Essential Cookies: Enable basic website functionality
- Analytics Cookies: Understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
- Social Media Cookies: Enable social media sharing features
You can control cookie settings through your browser preferences.
9. Children's Privacy
- Age Restriction: Our services are not directed to children under 13
- Parental Consent: We require parental consent for children's photography/videography
- Data Collection: We do not knowingly collect personal information from children under 13
- Notification: If we become aware of collecting child data, we will delete it promptly
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
11. PayU and Payment Data
- Payment Processing: We use PayU and other secure payment processors
- Data Handling: Payment information is processed directly by PayU payment gateway
- Storage: We do not store complete payment card information on our servers
- Transaction Records: We maintain transaction records for business and legal purposes
- Security: All payment transactions are encrypted and secure via PayU
12. Email Communications
- Service Emails: We send emails related to your bookings and services
- Marketing Emails: We may send promotional emails with your consent
- Unsubscribe: You can unsubscribe from marketing emails at any time
- Frequency: We respect your preferences and won't spam your inbox
13. Policy Updates
We may update this privacy policy from time to time. When we make changes:
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For significant changes, we will notify you via email or website notice
- Continued use of our services constitutes acceptance of the updated policy
14. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
For data protection requests, please include "Privacy Request" in your email subject line.