1. Overview
Rao Studios provides photography and videography services with digital and physical delivery options. This policy outlines our delivery methods, timelines, and terms for all our products and services.
Note: Most of our deliverables are digital (photos/videos) with optional physical products available
2. Digital Delivery
Photos & Videos
- Primary Method: Google Drive shared folder with download access
- Backup Method: WeTransfer for large files (if needed)
- File Formats: High-resolution JPEG for photos, MP4 for videos
- Quality: Full resolution, professionally edited
- Access Duration: 6 months from delivery date
- Download Limit: Unlimited downloads during access period
Digital Delivery Timeline
Preview Gallery
3-5 working days - Selected highlights for quick preview
Complete Photo Gallery
15-20 working days - All edited photos in high resolution
Video Deliverables
20-30 working days - Edited videos, highlights, full ceremony
3. Physical Products
We offer various physical products that require shipping:
Digital Storage
- USB Drives: Custom branded with all photos/videos
- DVDs/Blu-rays: Professional packaging with covers
- External Hard Drives: For large wedding collections
Printed Products
- Photo Albums: Premium quality photo books
- Canvas Prints: Gallery-wrapped canvas artwork
- Photo Frames: Professional framing options
- Photo Prints: Various sizes and finishes
4. Shipping Methods & Costs
- Delivery Time: 5-7 business days
- Coverage: All major cities in India
- Tracking: Provided via SMS and email
- Insurance: Up to ₹5,000 coverage
- Delivery Time: 2-3 business days
- Coverage: Metro cities and major towns
- Tracking: Real-time tracking available
- Insurance: Up to ₹10,000 coverage
- Delivery Time: Same day or next day
- Coverage: Jhunjhunu and surrounding areas (50km radius)
- Personal Delivery: Hand-delivered by our team
- Scheduling: Flexible delivery timing
5. Delivery Areas
Local Delivery (Free for orders above ₹2000)
- Jhunjhunu City
- Buhana
- Badbar
- Chirawa
- Nawalgarh
- Mandawa
Pan-India Shipping
- All major cities and metros
- Tier 2 and Tier 3 cities
- Remote areas (additional charges may apply)
- International shipping (on request)
6. Processing & Delivery Timeline
1
Order Confirmation
Physical product order placed and confirmed
Same Day
2
Production
Printing, album creation, or USB preparation
3-7 Days
3
Quality Check
Final inspection and packaging
1-2 Days
4
Dispatch
Shipped with tracking information
Same Day
7. Packaging & Protection
- Secure Packaging: Bubble wrap and protective materials for all items
- Waterproof Protection: Sealed plastic covers for printed materials
- Branded Packaging: Professional Rao Studios packaging
- Fragile Items: Extra padding for frames and delicate products
- USB/DVD Protection: Protective cases and anti-static packaging
8. Order Tracking
- Tracking Number: Provided within 24 hours of dispatch
- SMS Updates: Real-time delivery status updates
- Email Notifications: Detailed tracking information
- Customer Support: Track orders via phone or email
- Delivery Confirmation: Photo proof of delivery (when possible)
9. Delivery Issues
Delayed Delivery
- We'll notify you immediately of any delays
- Compensation: 10% discount on next order for delays over 3 days
- Alternative arrangements will be offered when possible
Damaged or Lost Items
- Report Within: 48 hours of delivery
- Photo Evidence: Required for damage claims
- Replacement: Free replacement for damaged items
- Lost Packages: Full refund or replacement
- Insurance Claims: We handle all insurance procedures
10. Returns & Exchanges
- Digital Products: No returns (non-physical items)
- Custom Products: No returns unless defective
- Standard Products: 7-day return policy
- Defective Items: Free replacement within 30 days
- Return Shipping: We cover return shipping for defective items
11. Shipping Charges
Order Value Based Shipping
- Above ₹5,000: Free shipping across India
- ₹2,000 - ₹4,999: ₹150 shipping charge
- Below ₹2,000: ₹200 shipping charge
Special Delivery Charges
- Same Day Delivery: ₹500 (Jhunjhunu only)
- Weekend Delivery: Additional ₹100
- Remote Areas: Additional ₹200-500
- International: Calculated based on destination
12. Contact for Shipping Queries
For any shipping-related questions or issues:
Quick Response: We respond to all shipping queries within 4 hours during business hours