Shipping & Delivery Policy

Learn about our delivery methods for photos, videos, and physical products

Last Updated: January 2025

1. Overview

Rao Studios provides photography and videography services with digital and physical delivery options. This policy outlines our delivery methods, timelines, and terms for all our products and services.

Note: Most of our deliverables are digital (photos/videos) with optional physical products available

2. Digital Delivery

Photos & Videos
  • Primary Method: Google Drive shared folder with download access
  • Backup Method: WeTransfer for large files (if needed)
  • File Formats: High-resolution JPEG for photos, MP4 for videos
  • Quality: Full resolution, professionally edited
  • Access Duration: 6 months from delivery date
  • Download Limit: Unlimited downloads during access period
Digital Delivery Timeline
Preview Gallery

3-5 working days - Selected highlights for quick preview

Complete Photo Gallery

15-20 working days - All edited photos in high resolution

Video Deliverables

20-30 working days - Edited videos, highlights, full ceremony

3. Physical Products

We offer various physical products that require shipping:

Digital Storage
  • USB Drives: Custom branded with all photos/videos
  • DVDs/Blu-rays: Professional packaging with covers
  • External Hard Drives: For large wedding collections
Printed Products
  • Photo Albums: Premium quality photo books
  • Canvas Prints: Gallery-wrapped canvas artwork
  • Photo Frames: Professional framing options
  • Photo Prints: Various sizes and finishes

4. Shipping Methods & Costs

Standard Shipping
₹150 - ₹300
  • Delivery Time: 5-7 business days
  • Coverage: All major cities in India
  • Tracking: Provided via SMS and email
  • Insurance: Up to ₹5,000 coverage
Express Shipping
₹300 - ₹500
  • Delivery Time: 2-3 business days
  • Coverage: Metro cities and major towns
  • Tracking: Real-time tracking available
  • Insurance: Up to ₹10,000 coverage
Local Delivery
₹100 - ₹200
  • Delivery Time: Same day or next day
  • Coverage: Jhunjhunu and surrounding areas (50km radius)
  • Personal Delivery: Hand-delivered by our team
  • Scheduling: Flexible delivery timing

5. Delivery Areas

Local Delivery (Free for orders above ₹2000)
  • Jhunjhunu City
  • Buhana
  • Badbar
  • Chirawa
  • Nawalgarh
  • Mandawa
Pan-India Shipping
  • All major cities and metros
  • Tier 2 and Tier 3 cities
  • Remote areas (additional charges may apply)
  • International shipping (on request)

6. Processing & Delivery Timeline

1
Order Confirmation

Physical product order placed and confirmed

Same Day
2
Production

Printing, album creation, or USB preparation

3-7 Days
3
Quality Check

Final inspection and packaging

1-2 Days
4
Dispatch

Shipped with tracking information

Same Day

7. Packaging & Protection

  • Secure Packaging: Bubble wrap and protective materials for all items
  • Waterproof Protection: Sealed plastic covers for printed materials
  • Branded Packaging: Professional Rao Studios packaging
  • Fragile Items: Extra padding for frames and delicate products
  • USB/DVD Protection: Protective cases and anti-static packaging

8. Order Tracking

  • Tracking Number: Provided within 24 hours of dispatch
  • SMS Updates: Real-time delivery status updates
  • Email Notifications: Detailed tracking information
  • Customer Support: Track orders via phone or email
  • Delivery Confirmation: Photo proof of delivery (when possible)

9. Delivery Issues

Delayed Delivery
  • We'll notify you immediately of any delays
  • Compensation: 10% discount on next order for delays over 3 days
  • Alternative arrangements will be offered when possible
Damaged or Lost Items
  • Report Within: 48 hours of delivery
  • Photo Evidence: Required for damage claims
  • Replacement: Free replacement for damaged items
  • Lost Packages: Full refund or replacement
  • Insurance Claims: We handle all insurance procedures

10. Returns & Exchanges

  • Digital Products: No returns (non-physical items)
  • Custom Products: No returns unless defective
  • Standard Products: 7-day return policy
  • Defective Items: Free replacement within 30 days
  • Return Shipping: We cover return shipping for defective items

11. Shipping Charges

Order Value Based Shipping
  • Above ₹5,000: Free shipping across India
  • ₹2,000 - ₹4,999: ₹150 shipping charge
  • Below ₹2,000: ₹200 shipping charge
Special Delivery Charges
  • Same Day Delivery: ₹500 (Jhunjhunu only)
  • Weekend Delivery: Additional ₹100
  • Remote Areas: Additional ₹200-500
  • International: Calculated based on destination

12. Contact for Shipping Queries

For any shipping-related questions or issues:

Email: raostudiosrgh@gmail.com

Phone: +91 9166882376

Support Hours: 9:00 AM - 7:00 PM (Mon-Sat)

Address: RJ18 Studio, Main Road badbar, near bus stand badbar, buhana, jhunjhunu, Rajasthan 333502, India

Quick Response: We respond to all shipping queries within 4 hours during business hours